In industrial production environments, troubleshooting is an essential step in both hardware and software aspects. It ensures that equipment operates normally, guarantees production efficiency, and maintains safety and reliability.
To help customers resolve industrial field issues more quickly and effectively, Xiaode will demonstrate common field failure problems and solutions.
Decker Automation
Problem Feedback
The FS series EI2 module is experiencing a problem where it cannot be scanned.
Hardware configuration
Investigation steps
Troubleshooting approach: It can be basically determined that the problem is caused by the inconsistency between the network segment of the module's IP address and the computer's IP address, or a problem with the network cable. The possibility of the module being damaged is very small.
Specific operations:
Step 1: Scan using our software that modifies module IPs; you can see here that it cannot be detected.
Step 2: Restore the module to factory settings. After restoring factory settings, power off and restart, then scan again. You will see that its IP address has been cleared.
Step 3: Configure the IP settings in the software, ensuring that the module's network segment matches the computer's network segment.
Here we can see that the computer's network segment is 1, so the module's network segment must also be 1. After the software successfully changes the module's IP address, it can be scanned normally.
